Of the three primary objectives of the construction project – cost, schedule and quality – quality is the most difficult to quantify. Although the extent to which budget constraints have been met can be measured in dollars, and how well a project met its schedule can be measured in days; the assurance of quality, in relation to the project end user expectations and satisfaction alludes even the most experienced and qualified construction manager. The key quality attributes that define quality in the constructed project (Corbett, 1997) may be used to gage the relative success and compliance of the contractor in meeting the project design intent throughout the major phases of construction execution.
